E-Commerce Customer Service

Are you a people person who can roll with the punches? We are currently seeking a customer service representative to provide existing customers, as well as potential customers with an exceptional customer service experience.

POSITION DETAILS AND RESPONSIBILITIES:

  • Manage order fulfillment through Oberlo, or other tools if required
  • Excellent customer service to work with or resolve customer situations via email
  • Ability to process refunds
  • Responsible for quality of work in terms of accuracy and content
  • Research product images and descriptions for e‐commerce platform
  • Add content to our Client’s Stores including virtual images, descriptions and price
  • Add products to store categories
  • Input product pricing
  • Input numbers to reports
QUALIFICATIONS:
  • Detail and deadline oriented
  • Proven self‐starter
  • Ability to work independently
  • Ability to organize and prioritize
  • Ability to manage multiple projects
  • Technical competency

We offer a competitive compensation package, full benefits in addition to a collaborative and casual work environment. If you have a sharp mind, the know‐how to get things done while enjoying your time at work, this could be the place for you.

If you are interested in this position, please send your resume to hiring@shared.com

Shared Inc. welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

E-Commerce Coordinator

Are you a superstar who gets sh*t done? We are currently seeking people who are looking to work in a fun and ever-changing environment, someone who can take responsibly and help build a profitable and sustainable ecommerce business.

POSITION DETAILS AND RESPONSIBILITIES:

  • Manage and review product presentation on site to ensure correct categorization, images, copy, pricing and promotional offers are accurate and meet internal  requirements
  • Responsible for quality of work in terms of accuracy and content
  • Research products, images and descriptions for e‐commerce platform
  • Create virtual images for products for use on the e‐commerce platform
  • Add content to our Client’s  Stores including virtual images, descriptions and price
  • Set up shipping and tax calculation
  • Provide reporting as needed per store to internal teams, as well as appropriate customers
  • Manage all necessary accounts (email, apps, stores, etc.) for each shopify store
  • Test and optimize each store for optimal performance
  • Create and develop strategy
  • Coordinate with Media Buyers and Content Team to create stores that will reflect opportunities based on audience
  • Aid in building and growing commerce business
  • Assist with other special projects not limited to the E‐Commerce team
QUALIFICATIONS:
  • Detail oriented and deadline oriented
  • Proven self‐starter
  • Ability to work independently
  • Ability to organize and prioritize
  • Ability to manage multiple projects
  • Technical competency

We offer a competitive compensation package, full benefits in addition to a collaborative and casual work environment. If you have a sharp mind, the know‐how to get things done while enjoying your time at work, this could be the place for you.

If you are interested in this position, please send your resume to hiring@shared.com

Shared Inc. welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Writer

We’re looking for innovative writers who have a firm sense of what people like to share. They will also be able to produce work quickly, be willing to experiment with a variety of different content types to see what works, and be interested in analyzing the results of their work.

The ideal candidate should have an idea of how to package stories and ideas for a wide variety of potentially interested audiences.  The job will involve a wide variety of short and long posts.

We are looking for great critical thinkers who know which sources to turn to when working on a story — any story, with the ability to source stories from all corners of the internet.

RESPONSIBILITIES:
  • Generate, edit, publish and share daily content (original text, images, video or HTML) that builds meaningful connections and encourages community members to take action
  • Make stuff that people like to share
  • Generate ideas for new formats, headlines, and post types
  • Actively seek out opportunities that are original, fresh, and innovative
  • Measure and monitor social activity – determine what works, tweak and improve content and communications
REQUIREMENTS:
  • High emotional intelligence
  • The ability to take perspective of others
  • Knowledge and obsession with fandoms
  • Be funny, engaging, and appealing in your work
  • A positive, curious, playful disposition
  • A competitive drive — you enjoy winning, really going for it
  • Willingness to collaborate with multiple writers and work in teams
  • A genuine, wide-eyed love of pop culture in all its forms
  • Proven ability to get viral traffic
  • Resourceful and self-reliant when it comes to finding and selecting stories
  • Excellent consulting, writing, editing (photo/video?text), presentation and communication skills
Desirable:
  • Previous experience working as a copywriter
  • Keeps up to date with news and trends in the marketing and advertising sectors
  • Ability to work within deadlines and campaign schedules

We offer a competitive compensation package, full benefits in addition to a collaborative and casual work environment. If you have a sharp mind, the know‐how to get things done while enjoying your time at work, this could be the place for you.

If you are interested in this position, please send your resume to hiring@shared.com

Shared Inc. welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.